Return & Complaint

Q: How do I return an item?

First, fill out our return form and indicate why and from which country you would like to return the items. You will then receive a link to the DHL return portal, where you can create your shipping label. Pack the items carefully and securely, attach the label to the package, and send the return back to us. As soon as the shipment has arrived and been inspected, we will refund the invoice amount as soon as possible.

Q: Will I incur shipping costs for a return?

The cost of a Return (e.g. if you are dissatisfied or exercise your right of withdrawal) is generally borne by the buyer. The return shipping costs are €6.19 and are paid directly by the buyer to DHL . In the event of a complaint (e.g. for a defective or incorrectly delivered item), we will of course cover the cost of return shipping.

Q: How long do I have to return something?

You can return your order to us within 30 days of receiving the goods. It is important that the items are in their unopened original condition .

Don't worry - it's very easy with us.

Sometimes things don't go quite as planned: Did you accidentally order the wrong item or change your mind later? No problem - at cardcosmos, returns are completely hassle-free.
Simply fill out our returns form and send the items back to us conveniently.

If a product is damaged or something is missing, that's just as easy to resolve:
Simply fill out the complaint form, and we'll take care of a replacement or refund as quickly as possible.

Frequently asked questions about Returns & Complaints

Here you will find all the information about returns, refunds, and complaints at cardcosmos - simple, fast, and transparent.

How do I return an item?

First, fill out our return form and indicate why and from which country you would like to return the items.

You will then receive a link to the DHL return portal, where you can create your shipping label.

Pack the items carefully and securely, attach the label to the package, and send the return back to us.

As soon as the shipment has arrived and been inspected, we will refund the invoice amount as soon as possible.

Will I incur shipping costs for a return?

The cost of a Return (e.g. if you are dissatisfied or exercise your right of withdrawal) is generally borne by the buyer.

The return shipping costs are €6.19 and are paid directly by the buyer to DHL.

In the event of a complaint (e.g. for a defective or incorrectly delivered item), we will of course cover the cost of return shipping.

How long do I have to return something?

You can return your order to us within 30 days of receiving the goods.

It is important that the items are in their unopened original condition.

My package is damaged...

If a product arrives damaged or has a manufacturing defect, please fill out our complaint form.

We will review the case as quickly as possible and, once we receive the complaint, either send you a replacement or issue a refund.

When and how will I get my money back?

After receiving and inspecting your return, we generally initiate the refund within 1-2 business days.

Depending on the payment method, it may take a few more days for the amount to appear in your account or PayPal account.